Terms & Conditions

Talisman One To One Limited. Trading As: The Ormond At Tetbury

Full Booking Terms & Conditions

Confirmation of a booking and the taking of credit card details by the client is deemed acceptance of these terms.

In these terms of business, the expression ‘Hotel’ means the hotel operated by Talisman One To One Limited specified in the Client’s confirmation -and ‘Client’ or ‘you’ means the person, firm or company making a booking or staying at the Hotel. These terms apply to all bookings except to the extent that specific terms apply for a particular booking.

Prices
All published rates include VAT (and local taxes) at the current rate. Accommodation rates are per room per night, full English breakfast included.

Bookings
Bookings must be guaranteed by a major credit or debit card. We reserve the right to alter our tariff without notification. Special rates apply during special events such as Badminton Horse Trials and the Cheltenham Festival. A minimum of 2 night stays applies at weekends from March – October and at other times according to demand.

Arrival and Departure
Rooms are available from 3:00pm and must be vacated by 11am on the day of departure. Variance to these times can be arranged upon request. A late check out until 3:00pm is available at a charge of £25.00. The Hotel reserves the right to amend this charge without notice.

Confirmation, Cancellations, amendments and non-arrivals

Confirmation:
A booking is confirmed once the details of a valid credit card are supplied to the Hotel.

Cancellations:
All cancellations must be made in writing to the hotel: Either by letter, fax or email. If your reservation is cancelled in line with the hotel policy – no charge will be made to you.

In the event of non-arrival or cancellation the following cancellation policy applies to all bookings EXCEPT Special Events, Group/Wedding Bookings.

If a room is cancelled within 48 hours of the date of arrival, a charge equivalent to the total reservations at the package rate at which the reservation was made will be levied. Normal terms of payment apply to these charges.

See Special Events and  Group Booking/Wedding below for the cancellation policy:
Amendments: To amend your booking, simply call or email the hotel to advise us of your changes. We cannot guarantee that we can meet all amendments.
Non Arrivals: In the event of a No Show, a charge equivalent to the total reservations at the package rate at which the reservation was made will be levied.

Special Events

Due to the high demand for rooms at specific times of the year there are strict additional terms that apply to any room booking made for these events. Some of these events are:, Cheltenham Races, Badminton Horse Trials, Westonbirt Concerts & Gatcombe Horse Trials, Woolsack Races Weekend. Please note that in 2012 the Woolsack Races have been moved to the first weekend in June to co-incide with the and Queens Jubilee.

These additional terms are:
We cannot accept any cancellations within 30 days of the first day of the special event commencement.

All cancellations must be in writing. If a cancellation is made within 30 days then the full charge of the reservation will be made. If a deposit has been taken and rooms remain unsold (see also group/wedding bookings) then we will endeavour to resell the rooms. A charge may be made if we have to incur any advertising costs to resell these rooms.

All guest credit cards will be Pre-Authorised at least 30days before the commencement date of the event. Any credit cards that are declined must be replaced with a valid card to enable pre-authorisation. If subsequent pre-authorisations are also declined the hotel may cancel the reservation.

Minimum night stays may be applicable to special events and may vary. Badminton bookings must be for a minimum stay of 2 nights.

Your booking is still valid should an event you are attending be cancelled. Your travel insurance will cover any cost incurred should an event be cancelled.

Festive Season Bookings

Any booking made for Christmas Eve, Christmas Day or New Years Eve will have a minimum cancellation period of 90 days prior to the date of arrival.

All cancellations must be in writing. If a cancellation is made within 60 days then the full charge of the reservation will be made. All guest credit cards will be Pre-Authorised 60 days before the date of arrival. Any credit cards that are declined must be replaced with a valid card to enable pre-authorisation. If subsequent pre-authorisations are also declined the hotel may cancel the reservation.

Your booking is still valid should an event you are attending be cancelled within our cancellation period. Your travel insurance will cover any cost incurred should an event be cancelled.

Group Bookings

If you have reserved more than three rooms then this is deemed a group booking and a deposit will be required.

Once a deposit is paid it becomes the clients responsibility to ensure that the rooms are filled by you and your guests. You must also provide us with the guests names for each room and a valid credit card details with us. Once this is done the guest also becomes responsible for the room reservation and so must be aware of the terms and conditions of the hotel. Please read the group/wedding cancellation policy and deposit policy.

Wedding Bookings

If you have reserved more than three rooms for your wedding guests then a deposit will be required. The deposit will ensure that your nominated room allocation (or guests calling to request a room requesting a room) can stay on the dates specifically requested by you.

Once a deposit is paid it becomes the clients responsibility to ensure that the rooms are filled by you and /or your guests. A room is deemed to be reserved by a guest once they have provided their own name and address and valid credit card details with us. Once this is done the guest also becomes responsible for the room reservation and so must be aware of the terms and conditions of the hotel.

Should you provide us with a nominated list of guests then you are responsible for ALL rooms allocated under this booking.

Please read the group/wedding cancellation policy and deposit policy.

Group/Wedding Cancellation Policy

A group/wedding booking cannot be cancelled within 90 days of the arrival date. If a cancelation is received within this period the full deposit amount will not be refunded as it will be used to cover the cost of additional marketing to sell the rooms now vacant as a result of the cancellation

If a group/wedding booking is cancelled within 180 days (6  months) of the first agreed arrival date then 50% of the deposit will be refunded to the client.

If you have reserved the whole hotel for a wedding, we strongly recommend that you periodically check your booking at intervals to ensure you are happy that your obligations to fill the whole hotel (15 rooms) have been met. This can be done by calling or emailing the hotel.

If rooms are not occupied on the designated booking date(s)then the person(s) making the original booking become responsible to pay the agreed rate of any unreserved rooms of the original booking.

Deposits
A deposit of 25% of the total group/wedding booking is required for bookings of more than 4 rooms on the same date in the hotel. If all rooms have been paid for on their designated day of departure, there has been no damage incurred as a result of your guests stay with us then the deposit will be refunded to you.

Should there be any issues with a client’s guest, there may be cause to make reasonable deductions from the deposit to cover such eventualities. Should the costs exceed the deposit amount then the hotel reserves the right to take reasonable steps to recover the full amount of these charges once these have been presented to the deposit stakeholder.

Payment (NON SPECIAL EVENT BOOKINGS)

Most major credit and debit cards are accepted. Full payment will only be taken by the Hotel on departure. If the booking is cancelled within the 48 hours* of arrival then we reserve the right to take the cancellation fee at any time within this period.

* Does not apply to Group/Wedding Bookings

All additional sums are due for payment on presentation of the invoice at checkout. In the event of any query relating to the invoice, the Client must notify the Hotel within 14 days of the invoice date and the Client’s obligation to pay all outstanding balances immediately will not be affected.

Insurance
Clients are recommended to have insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money. The hotel takes no responsibility for any personal belongings lost whilst on the hotel premises.

Children
Cots are available free of charge, subject to availability.
Children under the age of 18 years must be accompanied by a responsible adult to ensure that the children’s behaviour is appropriate for other guests within the Hotel.

Dogs and other pets
Pets are accepted in certain letting rooms of the Hotel. Please call the Hotel for clarification. We reserve the right to refuse use of a room if the pet displays unacceptable behaviour at any time whilst on in our Hotel. A cleaning charge of £25 will be applied to clean the room after the pet has departed.

Behaviour
The Hotel reserves the right to judge acceptable levels of noise or behaviour of clients, guests or representatives, who must take all steps for corrective action as requested by the Hotel. In the event of failure to comply with management requests, the Hotel may terminate the booking or stop any event immediately without being liable for any refund or compensation.

Discrimination
It is the policy of the hotel not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Client are expected to adhere to this policy and the Hotel may, without incurring any liability to the Client, remove from the Hotel any person or persons offending against this policy.

External purchases
No wines, spirits, beers or food may be brought into the Hotel or Hotel grounds by Clients, their guests or representatives for consumption or sale on the premises without the express written consent of the Hotel and for which a charge may be made by the Hotel.

Comments and complaints
Any comment or complaint regarding the stay should be made in writing to the hotel
All information concerning the hotel, including but not limited to descriptions, availability and pricing has been provided and is controlled by the Hotel.

Statutory requirements
The Hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Clients, their guests and representatives.

Liability
Other than for death or personal injury caused by the negligence of the Hotel, the Hotel’s liability to the Client is limited to the price of the booking.

Unless the Hotel is liable under the above clause, the Client indemnifies the Hotel from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function.

Client, guests or any outsidec ontractors of the Client.
The Hotel will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control.

The Hotel does not accept responsibility whatsoever for damage to, or theft from, or theft of, vehicles parked in the vicinity of the hotel

Clients are responsible for any damage caused to the allocated rooms, furnishings, utensils and equipment in them by any act, omission, default or neglect of the premesis

Clients,their guests or sub-contractors and will pay to the
Hotel on demand the amount required to make good or remedy any such damage.

Data protection
The information provided by the Client may be processed by Talisman One To One Limited for the purposes it has notified to the Information Commissioner. By confirming the booking, the Client consents to this processing of the information.

Dispute
These terms will be construed in accordance with the exclusive jurisdiction of the English Common Law in the respect of any dispute that you may have relating to such goods or services as aforesaid.

The Hotel Proprietors’ Act 1956

Hotelier’s responsibility for guest’s property

The proprietor of any hotel has a duty to take reasonable care of the property of his guests brought to the hotel, whether resident or not. If it is lost or damaged through the negligence of the hotel, the proprietor may be liable. In addition to this duty, which an innkeeper has in common with others who are not innkeepers (private hoteliers), an innkeeper has, in certain circumstances, strict liability for the property of his resident guests.

The proprietor can avoid his liability only if he can prove that the loss or damage was caused by the guest’s own negligence, or by an Act of God, or by an Act of the Queen’s enemies.

Innkeeper’s strict liability
This liability, which applies only to innkeepers, whether they have been negligent or not, extends to the loss or damage of guests’ property only if at the time of the loss or damage sleeping accommodation had been reserved for the traveller; and the loss or damage occurred between the midnight immediately preceding and the midnight immediately following his stay at the hotel.
The strict liability does not apply to vehicles or property left in them, horses or other live animals or their harness or other equipment, although the innkeeper still has a duty of reasonable care for them. As strict liability no longer applies to these items, the innkeeper no longer has a right to detain them as security for unpaid bills.

Limitation of strict liability
The innkeeper’s strict liability is limited to £50 for any one article and to £100 in respect of any guest, if he exhibits a copy of the statutory notice, given in the Act, and in the way prescribed by the Act. If a copy of the statutory notice is not displayed, or not displayed as laid down by the Act at that time when the property was brought to the hotel, the innkeeper loses the protection of limited liability and becomes fully liable for the whole amount of the loss or damage.

Website information

Talisman One To One Limited (trading as The Ormond At Tetbury) reserves the right to cancel, amend or vary the arrangements featured in the website without notice. Registered Office details: Talisman One To One Limited, 23 Long Street Tetbury Gloucestershire. GL8 8AA